Customer Success doesn’t happen by accident or as a happy consequence of our services. It is our absolute priority for every day of every engagement. We think about it first thing in the morning and reflect on it at the end of each day.

• Do we truly understand our Customer’s objectives for our engagement, and how will success be measured?

• Is what we are doing, and the way we are doing it, driving towards those stated objectives and measures?

• Is the customer fully informed and aligned with our daily tasks and priorities, and how are we testing that?

These may all sound very obvious questions however history has taught us how easily we can get distracted by day to day issues that leave us assuming all is still aligned rather than directly questioning it. This is why Customer Success is at the centre of everything we do. This ethos directly influences what we offer, who we hire, and how we deliver. Every member of our staff is directly goaled on this outcome. 

Whilst most professional services firms will claim “Customer Success” as part of their modus operandi, for Transfit this is ingrained as our first priority against which all staff are measured (see Core Common Commitments under Careers).  This commitment incorporates transparent and unambiguous priorities, approaches, behaviours, and reporting expectations and disciplines including:

• A Genuine and Transparent Client Partnership approach.

• Consistent and Enduring Technology Choices.

• Rigorous Estimations and Risk Assessments, and transparent presentation of these to our Customers.

• Time and Materials or Fixed Price options.

• Elite cross-domain Delivery and AI consultants.

• Blended Onshore and Offshore teams delivering scale and economy.

• Co-Creation Facilities that provide optimal Productivity and Collaboration.

Our heritage runs deep. Our consulting and executive staff are all highly experienced, senior IT professionals, including former CEOs and CIOs of some of Australia’s largest and most digitally progressive enterprises, responsible for delivering countless successful and mission critical IT projects across Australia’s blue chip corporate, government, and disruptive start up sectors.  Their expertise combines both business and technology, and always prioritises tangible business benefits over the latest cool tech. 

From short sharp consulting advice to long term change agent partnerships, Transfit’s flexible, transparent, and accountable models and frameworks will ignite, inspire, and empower your business for the digital transformation and AI era we are all operating in today.